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ORDER ISSUES

WRONG ITEM RECEIVED

If by accident we shipped out the wrong item then we will ask you to return it to us and you will receive a full refund including all shipping (purchase & return) costs. If you ship the item before we have instructed you to do so then we will not be able to refund the return shipping. Contact us at sales@act-react.gr to make the necessary arrangements.

Since you will be getting a full refund you may proceed to ordering the correct items as soon as you will receive our email reply, usually within a few hours.

DEFECTIVE ITEMS

If the items have a defect please take a photo of the issue and email it to sales@act-react.gr along with a brief description of the problem.

We will reply with instructions on how to proceed. 
Do not ship the item back before you hear from us.

If we agree that the item is defective you will receive a full refund including all shipping (purchase & return) costs. If you ship the item before we have instructed you to do so then we will not be able to refund the return shipping.